Hospitality in the modern sense comprises of four characteristic features.

  1. Is conferred by a host on a guest “a home away from home”.
  2. It is interactive i.e. involving the coming together of a provider and receiver.
  3. It comprises of a blend of tangible and in-tangible factors.
  4. The host provides the guest’s a sense of security and psychological and physiological comfort.

The four attributes, if put to practice; deliver the desired feeling of being “at home” & that’s the feeling Hotel Pineyard is giving to their customers.